Frequently Asked Questions

Archive 2024-2025

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Additional Resources

Account Information

Benefits

Benefit Information

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Eligible dependents of enrolled Post Doctoral Trainees may participate in the plan on a voluntary basis but must be enrolled during the open enrollment period listed below:

Early Arrival: 06/17/2024 - 08/11/2024

Annual: 07/01/2024 - 09/12/2024

Online Enrollment

Dependent Only Online Enrollment

Students with a Qualifying Life Event

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan (SHIP), you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Period:

Fall Semester: 07/01/2024 - 09/12/2024

The Fall waiver deadline ended 09/12/2024. The online waiver system can no longer accept new waiver requests.

Claims

Enhanced Products

Optional Dental Plan

Offered in partnership with MetLife Dental

Optional Renters Insurance

Offered in partnership with GradGuard

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

UnitedHealthcare Insurance Company
PO Box 809025
Dallas, TX  75380-9025
1 (800) 767-0700
UHC Customer Service

MetLife Dental Claims

PO Box 981282
El Paso, TX  79998-1282
1 (800) 942-0854
Customer Service

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected